🛍️ Return & Refund Policy

1. Order Cancellation

• Before Shipment: Orders can be canceled for a full refund if the product has not yet been shipped or produced.
• After Shipment: Once the product has been shipped, we are unable to cancel the order.

2. Returns (If Applicable)

• Return Window: You may request a return within 14 days of receiving your order.
• Eligibility: To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
• Process: Please contact our customer service at [email protected] to obtain the correct return address and provide proof of purchase (e.g., order number or receipt).

3. Important Notes

• Custom or Personalized Items: These items are not eligible for the 14-day return policy unless they arrive damaged or defective.
• Return Shipping Costs:
  • If the return is due to customer preference (e.g., change of mind), the customer is responsible for the return shipping costs.
  • If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping costs.
• Restocking Fee: We do not charge any restocking fees for returned products.

4. Refunds (If Applicable)

• Processing: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• Approved Refunds: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank; there is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at [email protected].